Patient Services >> Patient Guide >> Patients’ Rights & Responsibilities

Patients Rights

Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.

Patient can certainly deny any treatment or treatment modality

Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.

Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines. If patient wish to use Generic medicines, they can use it with the permission of treating consultant.

They have to be provided with information and access on whom to contact in case of an emergency.
Right to personal dignity and to receive care without any form of stigma and discrimination.

Privacy during examination and treatment.

Protection from physical abuse and neglect.

Accommodating and respecting their special needs such as spiritual and cultural preferences.

Right to confidentiality about their medical condition.
The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.

Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.

A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practice with utmost diligence and transparency.

Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.

Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.

Patients or their authorized individuals have the right to request access and receive a copy of their clinical records on request.

Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of the various expenses and charges.

Patients have the right to information on hospital rules and regulations.

Information on organ donation.

Patients Responsibility

I will be honest with my doctor & disclose my family/ medical history.
I will be punctual for my appointments

I will do my best to comply with my doctor’s treatment plan

I will have realistic expectations from my doctor and his treatment

Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.

I will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities.
I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health.